Responsible Gaming

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot always be predicted. Previous results do not change the odds of future results, and a losing run does not mean that a win is due. Treat every wager as entertainment spending rather than an investment, income source or financial strategy.

Before you play, decide how much time and money you are comfortable spending. Your decision should be based on your own circumstances, including your income, regular expenses, debts and other commitments. Once you reach your chosen limit, stop playing. Do not increase your spending simply because you have lost, and do not continue playing to try to recover money.

Practical ways to stay in control

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from gambling.
• Use only money set aside for entertainment, never money needed for rent, bills, food or other essentials.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Keep gambling separate from your everyday banking and household budget where possible.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Do not chase losses by placing larger or more frequent bets.
• Remember that a win is not a reason to increase your usual spending.
• Keep track of deposits, wagers and results so you have a realistic view of your activity.
• Talk openly with someone you trust if gambling begins to concern you.

Taking a break can help you reassess your habits. If you find it difficult to stop, consider using the account controls available to you, requesting a longer break or asking for your account to be closed. These measures are designed to support your decision to pause or stop, but they work best when used early and honestly.

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Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have previously felt in control. It may develop gradually and can affect your finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a serious loss or crisis before asking for help.

Warning signs to consider

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Chasing losses or believing that a big win will solve financial problems.
• Hiding gambling activity, losses or account information from family, friends or colleagues.
• Borrowing money, missing payments or experiencing financial difficulty because of gambling.
• Neglecting work, study, family, sleep, health or other responsibilities.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Feeling guilt, regret or distress after gambling but continuing to play.

If any of these signs feel familiar, stop and consider taking a break. Speak with a trusted person and seek independent support. Asking for help is a responsible step, not a failure. Support services can help you understand your gambling, plan practical changes and address related financial or emotional concerns.

If gambling is affecting someone close to you, you can also seek support. You are not responsible for controlling another person's gambling, and you should protect your own financial and emotional wellbeing. Avoid lending money to cover gambling losses and consider obtaining independent advice about boundaries and safety.

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Account tools and safer play choices

The Clubhouse Casino encourages players to use available account features to manage their activity. Depending on the account and service features available, these may include deposit limits, spending limits, session or time reminders, temporary breaks and account closure. Review the options available through your account and choose settings that reflect your circumstances.

Setting a limit

A limit is most effective when it is set before you start gambling and is low enough to remain affordable. Consider setting separate limits for different periods if those options are available. A limit should never be treated as a target or an amount that must be spent. If your circumstances change, reassess your settings before you play again.

Taking a break or closing an account

If you want to stop gambling for a period, use the available break or account restriction options. If you believe you need to stop completely, request account closure or self-exclusion through the available account support process. Do not create another account or use another person's account to get around a restriction. If you share devices or payment methods, take additional steps to prevent access to gambling services.

Account controls may not address every cause or consequence of problem gambling. You may also wish to speak with your bank about gambling transaction controls, review your budget, remove saved payment details and ask a trusted person to help you manage access to money. These steps should complement, not replace, professional advice.

Protecting young people and other vulnerable people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Keep your account details, passwords and payment methods secure, and do not allow another person to use your account. Take reasonable steps to prevent children and other unauthorised people from accessing gambling services on your devices. If you believe someone has accessed your account, stop using it and contact the available support channel.

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Getting help and contacting The Clubhouse Casino

If you are concerned about your gambling, consider contacting an independent gambling support service in Australia. Services such as Gambling Help Online provide information, self-assessment tools, counselling options and guidance for people who gamble and those affected by someone else's gambling. You can also speak with your doctor, a qualified counsellor, a financial counsellor or another health professional.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through local emergency services or a crisis support service. Your immediate safety comes first. For financial concerns, an independent financial counsellor may help you understand debts, bills and practical next steps.

How we can assist

You can contact The Clubhouse Casino through the support options provided on the website to ask about responsible gaming settings, account restrictions, breaks or closure. Tell the support team what you need and whether you want to pause or stop gambling. We may ask questions to understand your request and apply the relevant account process. Support information is handled in accordance with the site's privacy requirements.

We cannot guarantee that gambling will result in a win, prevent every loss or provide financial advice. We also cannot make decisions about your personal budget for you. Our responsible gaming information is intended to help you make informed choices and identify when additional support may be appropriate.

Please read this page alongside the website's other terms, privacy information and account rules. Responsible gaming is an ongoing process: set limits, check in with yourself regularly, take breaks and seek help early if gambling no longer feels enjoyable or manageable.