Privacy Policy

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Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We generally collect information that you provide directly, information created through your account activity and technical information collected when you use the website. We aim to collect information that is reasonably relevant to operating the service, meeting our obligations and assisting players.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with us. We may also request information needed to confirm your identity, age and eligibility to use gambling services. The information requested may depend on the circumstances and the checks that need to be completed.

Verification information

To help protect the service and its players, we may handle verification documents or other information used for identity, age, security and anti-fraud checks. This may include copies or details from documents provided by you, information used to assess whether account activity is genuine and records of checks carried out. You should only provide documents through the channels made available for that purpose.

Payment and transaction information

We may handle information relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment service providers or other parties involved in completing a transaction. We may receive transaction confirmations and relevant payment details, but payment providers may handle some sensitive payment information under their own privacy terms.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and other usage information. We may also use cookies and similar technologies to remember preferences, support website functions, understand how the website is used and help protect accounts and systems.

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How and why information is used

We use personal information for purposes connected with providing and managing the website and gambling services. The exact use depends on the information concerned and the way you interact with us. Typical purposes include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks where applicable.
• Providing customer support, responding to enquiries and keeping records of communications.
• Sending service messages, account notifications and information needed to operate the website.
• Sending marketing communications where permitted and where you have provided any consent that is required.
• Monitoring, testing and improving website performance, usability, security and reliability.
• Detecting, preventing and investigating suspected fraud, misuse, technical attacks or breaches of our terms.
• Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the service.
• Protecting the rights, property, safety and systems of The Clubhouse Casino, players and other relevant parties.

Where appropriate, information may be combined with information from different interactions so that we can maintain accurate records, protect the account and provide consistent support. We do not intend to use personal information for unrelated purposes without a suitable basis or an explanation where one is required.

Marketing choices

You may receive marketing communications only where they are permitted and appropriately authorised. You can withdraw consent to marketing or change your communication preferences by contacting support@theclubhouse-casinos.com. You may also be able to use an unsubscribe option included in a marketing message. Service and security communications may still be sent when they are necessary to manage your account or provide the service.

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Cookies, service providers and security

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you use a website. They can help the website remember settings, keep sessions working, measure performance, identify technical problems and support security. Some cookies may be provided by service providers that help operate or analyse the website.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and preferences may not be retained. Browser settings differ, so you should review the instructions or help information provided by your browser.

Sharing information

We may share relevant information with trusted service providers and professional partners that help us operate the website and services. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, analytics, security, accounting or legal services. They should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal or official request, protect the service or another person, investigate suspected wrongdoing, enforce applicable terms or respond to an emergency. If business operations change, information may be transferred as part of a sale, restructuring, merger or similar event, subject to appropriate handling requirements.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised access to your account.

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Your privacy rights and information retention

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information and withdrawing consent for marketing. We may need to verify your identity before completing a request, to help protect your account and prevent unauthorised disclosure.

How to make a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@theclubhouse-casinos.com. Please describe your request clearly and provide enough information for us to understand what you need. We will review the request and respond within a reasonable timeframe. Some requests may be limited or refused where an exception applies, where fulfilling the request would affect another person's rights or where we need to retain information for an important lawful purpose.

Keeping information

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in the immediate removal of every record. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The updated version will be made available on this page and will apply from its stated publication or update date. You should review this page periodically, particularly before continuing to use the website after a significant change.

If you have questions about this policy or how your information is handled, contact support@theclubhouse-casinos.com. This policy is intended to provide general information about privacy practices and does not remove any rights you may have under applicable Australian privacy requirements.