Betting Rules

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1. General betting conditions

The Clubhouse Casino aims to provide a clear and fair betting environment. These rules apply to bets and games made available through the website, mobile services or any other approved platform. Additional game-specific rules may appear on the relevant game screen, in the help section or in the applicable promotional terms. If a game has rules that are different from these general rules, the specific game rules will generally apply to that game.

You must be legally permitted to gamble online in the place where you are located. You are responsible for checking the laws that apply to you before using the website. You must also meet any minimum age requirement that applies to online gambling in Australia and provide accurate information if age or identity checks are required. The Clubhouse Casino may restrict or refuse access where it is unable to confirm that these requirements have been met.

You may only create and use an account for yourself. Account details must be kept accurate, current and secure. You must not allow another person to use your account, use another person’s account, or attempt to conceal the person who is placing a bet. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is being reviewed.

• Only one personal account should be used unless expressly permitted under the applicable account rules.
• Account information must be truthful, complete and kept up to date.
• You must protect your login details and notify the website if you suspect that they have been compromised.
• Automated systems, bots, scripts or other tools designed to interfere with betting or game operation must not be used.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.

The Clubhouse Casino may conduct reasonable checks relating to identity, age, payment methods, source of funds, account ownership, location or compliance. A request for information does not mean that wrongdoing has occurred. It is part of the normal process for protecting players, the website and the integrity of betting activity. Access to an account, withdrawals or certain transactions may be paused while a check is completed.

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2. Placing and accepting bets

Before confirming a bet, check the selected game, market, stake, odds or displayed terms. A bet is generally treated as placed when it has been submitted through the website and accepted by the betting system. A confirmation message, bet history entry or similar record may be provided. An amount shown in a bet slip is not necessarily a completed bet until the transaction has been accepted.

You are responsible for checking that your selections and stake are correct before confirmation. The Clubhouse Casino is not normally responsible for a selection, stake or instruction that was entered incorrectly by the account holder. If you are unsure whether a bet has been accepted, check your account history before attempting to place it again. Repeated submissions may result in more than one accepted bet.

A bet may be rejected, limited, cancelled or voided where there is a technical problem, an obvious error, a pricing or display error, a duplicated transaction, a breach of these rules, suspected fraud, or another circumstance that affects the integrity of the bet. Where a bet is cancelled or voided, the usual outcome is that the relevant stake is returned, subject to the applicable game rules and any legal or compliance requirement.

Game outcomes and settlement

Bets are settled using the result or outcome recorded by the relevant game system or, where appropriate, an accepted official result. Once a result has been determined under the applicable rules, the bet may be settled automatically. A result may be corrected if reliable information shows that it was recorded incorrectly. The settlement shown in your account history is the primary record of completed betting activity.

For casino-style games, the outcome is generated by the game’s approved randomisation or outcome system, where applicable. Each game operates according to its displayed rules, including any available combinations, winning conditions, features, or bonus rounds. Previous results do not predict future results. A run of wins or losses does not change the underlying chance of a future game outcome.

For event or sports betting, where offered, the relevant market rules explain how a selection is settled if an event is postponed, abandoned, interrupted, rescheduled or changed. The rules may also explain how ties, non-runners, substitutions, disputed results or other unusual situations are handled. Always review the market information before confirming a wager.

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3. Payments, winnings and account records

Only payment methods made available through the website may be used. A payment method should normally belong to the account holder, and the name and other details should match the account information. The Clubhouse Casino may decline a payment, request additional evidence or limit a payment method where ownership, security or compliance cannot be confirmed.

Your account balance should be used only for permitted betting activity. You should not deposit more than you can afford to lose, and you should consider your available funds before placing a bet. A deposit does not guarantee a win, a particular return or the recovery of previous losses. Winnings are subject to the game rules, account checks, applicable terms and any lawful restrictions.

Withdrawal requests may be reviewed before being processed. The review can include confirmation of identity, account ownership, payment information and compliance with these rules. A withdrawal may be delayed, declined or returned where information is incomplete, a payment method is unsuitable, activity is under review, or the request does not meet the applicable conditions. Any processing information displayed on the website should be checked before submitting a request.

You should regularly review your account history, balance, deposits, withdrawals and bets. If you notice an unfamiliar transaction, incorrect settlement or other concern, raise it as soon as possible through the available support channel. Keep relevant details, including the date, game, stake, transaction reference and any on-screen message. This information can help the matter to be investigated efficiently.

• Bet records may show the time, selection, stake, result and settlement status.
• The displayed account balance may include funds that are subject to a pending transaction or review.
• A transaction must not be treated as final until it is shown as completed in the relevant account record.
• Any calculation or display issue should be reported rather than relied upon.
• The website may correct a genuine administrative or technical error and adjust an affected account balance.

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4. Fair play, complaints and responsible gambling

Fair play is a shared responsibility. You must not manipulate a game, interfere with the website, exploit a known error, coordinate dishonest activity, use stolen payment information or engage in conduct that may damage the integrity of betting. Suspected misuse may lead to an account review and appropriate action under the applicable terms.

If you believe a bet has been settled incorrectly or you have another betting complaint, first review the relevant game rules and account history. Then provide the details through the available customer support process. A complaint should include enough information to identify the account and transaction, but you should not send passwords or unnecessary sensitive information. The matter may be reviewed using account records, game data, transaction information and other relevant evidence.

The Clubhouse Casino supports responsible gambling. Betting should be treated as entertainment, not as a way to make money, solve financial difficulties or recover losses. Set a budget before you play, take regular breaks and avoid betting when you are upset, tired, under the influence of alcohol or feeling pressure to win. Never borrow money to gamble or chase losses by increasing your stakes.

• Decide in advance how much time and money you can comfortably spend.
• Keep gambling separate from essential household or living expenses.
• Use any available deposit, loss, session or time controls that suit your circumstances.
• Consider taking a break or closing your account if gambling is no longer enjoyable or manageable.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

These Betting Rules may be updated when the website, games, legal requirements or operating processes change. The current version published on the website applies to activity undertaken after it becomes effective, unless a different treatment is required by law. If any part of these rules conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict. By continuing to use The Clubhouse Casino after an update, you acknowledge the revised rules.