Terms & Conditions

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1. General terms and acceptance

These terms apply to your access to and use of The Clubhouse Casino website, games, account facilities and associated content. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should read these terms together with any game rules, promotion terms, payment conditions, privacy information and responsible gambling material that may apply. Where a specific game, offer or service has additional rules, those rules will apply to the relevant activity. If there is an inconsistency, the specific terms may take precedence for that activity.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether using the website is lawful where you live. Access may be restricted in some places, and we may use reasonable measures to prevent access where required by law or by our operating procedures.

Eligibility and age requirements

You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account. You must provide accurate information about yourself and must not create an account on behalf of another person. We may request documents or other information to verify your identity, age, location or source of funds.

You must not use the website if you are prohibited from gambling, have asked to be excluded, are subject to a legal restriction, or are acting for someone else. It is your responsibility to keep your personal details current and to tell us if any information provided during registration changes.

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2. Accounts, security and fair use

You may generally hold only one personal account unless we expressly allow otherwise. An account must be used only by the person registered to it. You must keep your username, password, access codes and other security information confidential. You are responsible for activity carried out through your account where you have failed to take reasonable steps to protect your access details.

• Choose secure login details and do not share them with another person.
• Tell us promptly if you suspect that your account has been accessed without permission.
• Do not use automated tools, scripts, bots or software intended to interfere with the website or games.
• Do not attempt to bypass security, identity checks, location controls, account limits or responsible gambling settings.
• Do not use the website for unlawful activity, fraud, money laundering or any purpose unrelated to the services provided.

You must not manipulate games, exploit technical errors, interfere with other users, upload harmful material or do anything that could damage the website or its systems. We may investigate unusual activity and may delay, restrict or suspend an account while checks are completed. If a technical error affects a game, balance or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

Verification and account action

We may verify information before or after an account is opened, including before processing certain transactions. If requested information is not supplied, is incomplete or cannot be verified, access to some services may be limited. An account may be suspended or closed where required by law, where these terms may have been breached, or where activity presents a security, compliance or responsible gambling concern.

You must not open a new account to avoid a suspension, closure, exclusion, limit or other restriction. If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and relevant transaction checks. Funds associated with unlawful or fraudulent conduct may be withheld where legally permitted.

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3. Deposits, withdrawals and gameplay

You may deposit funds using payment methods made available through the website. You must use a payment method that belongs to you or that you are authorised to use. We may decline, reverse or delay a transaction where it cannot be verified, does not meet applicable requirements, or appears unusual or unauthorised.

Only cleared funds may be used for gambling. A deposit is not a guarantee of winnings, and gambling outcomes are not certain. You should only deposit money that you can afford to lose. Transaction processing may depend on the payment provider, verification checks, technical availability and legal requirements. Any applicable fees, restrictions or processing conditions will be shown where relevant.

Withdrawal requests may be subject to identity verification, payment checks, minimum or maximum conditions, game rules and any lawful compliance requirements. We may return funds using an appropriate verified payment method. You must ensure that your payment information is accurate and that your financial institution can receive the relevant transaction.

Games, results and technical issues

Each game may have its own rules, including information about how bets are placed, how outcomes are determined and how winnings are calculated. You should review those rules before playing. Game results recorded by the website’s systems will generally be treated as final, subject to correction of a proven technical or administrative error.

We aim to keep the website available and accurate, but online services may be interrupted by maintenance, communications failures, equipment faults, third-party services or events outside reasonable control. We are not responsible for losses caused by your device, internet connection, payment provider or failure to follow these terms. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law.

Promotions and promotional credits

Promotions, rewards and promotional credits may be offered from time to time. Each offer is subject to its own conditions, eligibility requirements, expiry rules and any play-through or withdrawal restrictions stated with the offer. You should read those conditions before accepting or using a promotion. Unless stated otherwise, we may withdraw or change an offer where permitted, including where misuse, error or technical problems affect its operation.

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4. Responsible gambling, privacy and changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement. Never chase losses or borrow money to gamble.

• Use any deposit, spending, session or loss limits made available through your account.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to control.
• Do not gamble to solve financial problems or to respond to pressure from other people.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the relevant gambling support service or emergency service if you believe you or another person is at immediate risk.

We handle personal information in accordance with our Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, process transactions, verify identity and age, protect accounts, meet legal obligations, manage risk and improve the website. By using the services, you acknowledge that information may be handled for these purposes as explained in the Privacy Policy.

Intellectual property and website content

The website, design, text, graphics, software, logos and other content are owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, distribute, modify, reverse engineer or commercially exploit website content unless you have written permission or the law allows it.

Changes, complaints and applicable law

We may update these terms to reflect changes to the website, services, law, technology, security or business operations. Updated terms will be made available on the website, and the revised version will apply from the stated effective date. You should review this page regularly. Continuing to use the services after an update means you accept the revised terms.

If you have a concern about an account, transaction, game or service, please raise it through the support options available on the website. We may ask for information needed to investigate the matter. You should keep records of relevant dates, transactions and messages. We will consider complaints fairly and in accordance with applicable requirements.

These terms are intended to operate consistently with the laws and mandatory consumer protections that apply to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Your statutory rights are not affected by these terms.